Due to the customized nature of all of the products we produce at Toonify, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet.
This has led to us offering a 100% design customer satisfaction guarantee. We will work with you until you are happy with your artwork before we print your canvas and can make as many revisions as required until you authorise us to continue to print. (Must be the same pet in initial order)
If you received the wrong product, and incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.
If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours. If 24 hours have passed, the cancellation will be granted at our discretion. The reason for this is that our artists often begin work as soon as you have placed your order. If your artwork has already been created and you request to cancel, we will charge a $10 fee to cover some of the artwork costs for your order.